Q. In what condition will my order arrive?
A. Deliveries will arrive with your product either frozen or partially thawed. Product that arrives thawed but still cold can be re-frozen or used within 3-7 days if kept in a refrigerator. Please contact us directly at 800.548.7777 (Mon-Fri: 8 AM – 5 PM CST) if you have any concerns or questions about the condition of your order.
Q. What happens if my order is delayed while in transit?
A. While most deliveries will arrive with your product remaining frozen, weather and delivery delays may result in your product becoming thawed while in-transit. Product that arrives thawed but still cold can be re-frozen or used within 3-5 days.
Please note - Allen Brothers is not responsible for delays as a result of being provided with an incorrect or incomplete address as customers are required to provide accurate shipping addresses for Allen Brothers to guarantee delivery. Failure to provide correct shipping addresses voids our guarantee and will require additional payment (including the cost of shipping) if a replacement order is to be sent.
Q. How will I know that what I received is what I ordered?
A. Allen Brothers provides clearly identified and uniquely coded boxes containing our products. We weigh each steak, roast, and box on electronic digital scales to ensure you will always receive at least the weight of product you ordered. However, it is important to note that the thicknesses listed are an approximation based on the size of the steak chosen as our primary requirement is to provide you with an accurate weight of the steak you have selected.
Q. What should I do if I have concerns or questions about my delivery?
A. If for any reason, you have concerns with your recent delivery, please call Customer Support at 800.548.7777 (Mon-Fri 8am - 5pm CST) by the next business day after receipt of your order so we can address your concerns and gather information about your order. It is helpful for our customers to send our Customer Service Team photos of the product/shipment in question in order to help us identify and understand the situation at-hand in order to achieve an appropriate resolution, if necessary.