REFUND & RETURN POLICY

While most product will arrive frozen, weather and delivery service delays may result in product becoming thawed while in-transit. Product that arrives thawed but still cold to the touch can be re-frozen or used within 3-5 days.

Allen Brothers is not responsible for any delays as a result of being provided with an incorrect or incomplete address - customers are required to provide accurate shipping addresses for Allen Brothers to guarantee delivery. Failure to provide correct shipping addresses voids our guarantee and will require additional payment, including the cost of shipping, if a replacement order is to be sent.

UPS My Choice: Please DO NOT reschedule or redirect orders via UPS My Choice, this voids Allen Brothers Satisfaction Guarantee. If you must make a change to your order, please call customer service 1.800.957.0111.

Due to the perishable nature of our products, Allen Brothers does not offer exchanges or returns. If you have concerns with your recent delivery, please contact us, atyourservice@allenbrothers.com or 1.800.957.0111 by the next business day after receipt of your order. When communicating with us please provide your full name and order number - you can also provide photos of the product label and product at issue, in order to best address your concerns and achieve an appropriate resolution, if necessary.